At Swift Cargo Global, we are dedicated to providing excellent service and ensuring that our customers are satisfied with every transaction. While we take great care in delivering your shipments safely and on time, we understand that there may occasionally be situations where a refund or return is necessary. Our refund and returns policy is designed to offer clarity and ensure a fair resolution for all parties involved.

Refund Policy

We strive to resolve any issues related to our services as quickly as possible. Refunds are provided under the following circumstances:

1. Service Failures: If we fail to deliver your cargo within the agreed timeframe due to our negligence or errors, we will assess the situation and provide a refund or credit based on the extent of the delay or failure.
2. Damaged or Lost Goods: In the event of damaged or lost shipments, we will investigate the cause of the issue. If the damage or loss is the result of our handling or transportation, a refund or replacement will be offered as appropriate. Please note, we may require photographic evidence and supporting documentation.
3. Overcharges or Incorrect Billing: If you believe that you have been incorrectly charged, we will review your case and issue a refund for any discrepancies found in our billing process.

Refund requests must be made within 30 days of the service completion or delivery date. If the issue falls under our policy, we will process the refund within 14 business days of receiving your request.

Returns Policy

Given the nature of our services, Swift Cargo Global does not handle returns of physical products, such as packages, shipments, or freight items. However, in the case of returnable goods or items within the scope of our logistics operations that require reversal or return shipment, the following steps must be taken:

1. Request for Return: The return of goods must be requested promptly, within 7 days of receiving the shipment.
2. Condition of Goods: Items must be returned in the same condition as received, with original packaging where possible.
3. Return Shipping: The cost of return shipping is generally the responsibility of the customer, unless the return is due to a service failure or error on our part.
4. Customs or Import Restrictions: For international shipments, please be aware that customs or import regulations may limit the return of certain goods.

How to Request a Refund or Return

To request a refund or return, please contact our customer service team at [email address] or [phone number]. Ensure that you provide the following details for a prompt resolution:

• Your order or shipment number
• Proof of payment
• Description of the issue (damaged goods, delay, incorrect billing, etc.)
• Photos (if applicable) of damaged goods or packaging

Exclusions

Please note, we are unable to offer refunds or returns under the following conditions:

• If the goods were delivered according to the specified timeline but were not collected or refused by the recipient.
• If the goods were damaged or lost due to improper handling by the customer or external parties after delivery.
• For goods that were incorrectly ordered by the customer.

We reserve the right to update or modify our refund and returns policy at any time. Any changes will be communicated to our customers to ensure transparency.

At Swift Cargo Global, we value your business and are committed to providing the best service possible. If you have any concerns or questions regarding our refund and returns policy, feel free to reach out to us for assistance.